Frequently Asked Questions

Creating an account is simple:

1. 1 Click "Sign Up" on the landing page
2. 2 Continue with Google, or sign up with your email and a password
3. 3 Complete your profile with a few basics

Yes! Pip maintains conversation history within each chat thread, allowing it to understand context and provide more relevant responses. You can start a new conversation thread for different topics to keep things organized.

Yes! Pip is accessible through any web browser on your phone, and we also offer native iOS and Android apps for the best mobile experience.

Pip is built for ages 13 and up. It isn't designed for children under 13, and we don't knowingly collect their data — if we learn an under-13 account exists, we delete it.

Dedicated family features — age-appropriate spaces and parental controls — are something we plan to build properly in a future version. See our Privacy Policy for details.

Note: A deletion audit log entry is retained for security and compliance purposes, but it only records that a deletion occurred—not the actual content that was deleted.

Pip works best on modern browsers:

Yes! You can export your data yourself at any time from Settings → Privacy — Pip builds you a downloadable package, in a machine-readable format (JSON), with everything it stores about you.

On Pip, conversations route automatically to the model best suited for each task — fast for quick questions, deeper for harder ones. You don't think about which AI is which.

On Pip Pro, you can pick any model directly when you want to — including the flagship reasoning models. Pro also doubles your storage and triples your image generation.

Flagship models — like Claude Opus, GPT-5, and Gemini Pro — cost more to run, so Pip Pro includes a monthly budget of 300 premium messages for sends that route to them. A flagship-tier send uses 5 of your premium-message budget, an advanced send uses 3, basic 1. Most Pro users don't approach the cap.

Yes. Upgrades take effect immediately. Downgrades take effect at your next billing cycle, so you keep what you paid for. Cancellation is one click from in-app Settings — no email-us-to-cancel friction.

Not yet. We're building it properly — age-appropriate spaces, parental controls, per-member memory. We'd rather ship it right than ship it fast. Once it's ready, current Pip subscribers get first access.

Thank you for helping us improve! Please email us at [email protected] with:

• Description of the issue
• Steps to reproduce
• What you expected to happen
• Screenshots (if applicable)
• Your browser and operating system

We love hearing your ideas! Send feature requests to [email protected]. We review all suggestions and prioritize based on user feedback.